Trading Conditions
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Trading Conditions were last updated on 1st February, 2026. V1.0.0.1
These Trading Conditions apply to all services provided by Filmswork Vietnam, including website design, graphic design, motion design, hosting, maintenance, and related digital services.
1. Acceptance of Terms
By requesting a quotation, placing an order, paying an invoice, or using any Filmswork service, you agree to these Trading Conditions.
2. Free Website Build Offer
Selected website packages may qualify for a free website build promotion.
The free build applies only to the construction of the website and does not include ongoing administration, hosting, domain registration, premium plugins, stock imagery, translation services, content creation, or third-party software unless specifically stated.
Filmswork reserves the right to withdraw or amend promotional offers without notice.
3. Hosting Requirement
Websites built under the free website build promotion must remain hosted with Filmswork for a minimum period of four (4) years.
This requirement allows Filmswork to recover development costs associated with the free build offer.
Requests to transfer a website before the minimum hosting period has expired may be subject to additional charges.
4. Fees and Payments
All prices are quoted in the agreed currency and are subject to applicable taxes where required.
Invoices must be paid by the due date shown on the invoice.
Failure to make payment may result in suspension of services, website access restrictions, or termination of hosting services.
5. Domain Names
Where Filmswork registers a domain name on behalf of a client, the client remains responsible for all future renewal fees.
Failure to renew a domain may result in service interruption or loss of the domain registration.
6. Website Content
Clients are responsible for supplying accurate text, photographs, logos, and other content unless content creation services have been purchased separately.
Filmswork reserves the right to refuse content that is unlawful, offensive, misleading, defamatory, or infringes third-party rights.
7. Design Revisions
Website packages include reasonable revisions during the development process.
Additional revisions beyond the agreed scope may incur additional charges.
8. Hosting and Maintenance
Studio H provides website hosting and maintenance services including:
Software updates
Plugin updates
Website monitoring
Backup management
Technical support
Performance optimisation
Scheduled maintenance may occasionally require temporary service interruption.
9. Performance and Availability
Filmswork aims to maintain high levels of website availability but cannot guarantee uninterrupted service.
Downtime caused by internet providers, data centres, software vendors, cyber attacks, force majeure events, or third-party services is outside Filmswork’s direct control.
10. Intellectual Property
Upon full payment of all applicable fees, clients retain ownership of content supplied by them.
Filmswork retains ownership of proprietary development methods, frameworks, systems, templates, and internal tools unless otherwise agreed in writing.
11. Motion Design and Graphic Design
Studio G and Studio F projects may include concept designs, artwork, CGI content, animation, video production, and motion graphics.
Final deliverables will be supplied according to the agreed project scope.
Source files may incur additional charges unless included within the original quotation.
12. Multilingual Websites
Filmswork supports websites in multiple ASEAN languages.
Clients remain responsible for reviewing and approving all translated content before publication.
Filmswork is not responsible for translation inaccuracies supplied by third-party providers or client-submitted content.
13. Cancellation
Clients may cancel services at any time before work commences.
Where work has already begun, Filmswork reserves the right to charge for completed work, allocated resources, and any third-party costs incurred.
14. Limitation of Liability
Filmswork shall not be liable for indirect, consequential, or business losses arising from the use of its services.
The maximum liability of Filmswork shall not exceed the amount paid by the client for the specific service giving rise to the claim.
Last Updated: April 2026
This version is written specifically for Filmswork’s business model, including the free website build promotion, Studios W, G, F, and H, multilingual ASEAN support, and the four-year hosting requirement.